Email templates / Ask for more information
Customers get annoyed when asked for information in several rounds. Ask for everything you need once, in a short list, and say why.
Replace the [brackets] with your details. Change the tone to fit your relationship with the reader.
Hi [Name], thanks for reporting this. To find the cause, could you send me: 1) a screenshot of the error, 2) your order number, and 3) the browser and device you are using? Once I have that I will look into it straight away.
Hi [Name], I am sorry about the trouble with your order. To fix it quickly, could you reply with the order number and a photo of the item? I will take care of the rest.
Hi [Name], thanks for writing. I want to be sure I solve the right problem. Could you tell me what you expected to happen and what happened instead? A screenshot would also help.
Typing a quick draft and fixing the tone is faster than starting from a template. This is a real rewrite from NudgeWrite, using the Friendly tone:
cant fix it without more info, send screenshots and the order number
Sure! I’ll need a bit more info to help you out—could you please send over some screenshots and your order number?
Select your draft in Gmail, Outlook, Zendesk or any text box, press Cmd+E (Ctrl+E on Windows), pick a tone and click Replace. 50 free rewrites, no card.
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