Email templates / Thank a customer
People are more likely to give feedback again when they see it was read. Quote one thing they said, thank them, and say what happens next.
Replace the [brackets] with your details. Change the tone to fit your relationship with the reader.
Hi [Name], thank you so much for the kind words about [specific thing]. I have shared it with the team, it made our day. If there is ever anything we can do better, please tell us.
Hi [Name], thank you for telling us about [issue]. It is exactly the kind of detail that helps us improve. I have passed it to [team], and I will write to you when we have an update.
Hi [Name], thank you for the suggestion about [feature]. I have added it to our list with your note. I cannot promise a date, but I will let you know if we build it.
Typing a quick draft and fixing the tone is faster than starting from a template. This is a real rewrite from NudgeWrite, using the Friendly tone:
thx for the feedback, we will pass it to the team
Thanks for the feedback! We’ll share it with the team.
Select your draft in Gmail, Outlook, Zendesk or any text box, press Cmd+E (Ctrl+E on Windows), pick a tone and click Replace. 50 free rewrites, no card.
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